Our 90-Day Done-Right Guarantee, and what it covers

What does the Done-Right guarantee cover?

It covers the job we did working as it should for 90 days, and every part we install also carries its manufacturer warranty. If our work is at fault within that window, we return and fix it at no charge.

The promise is simple. We do the job right the first time, and we put it in writing. That covers a broken spring repair backed by the guarantee, and it covers cables, rollers and a full door install on the same terms. Motors carry cover of their own on top of ours, so an opener repair and its parts warranty run together. No fine print, no fighting over a receipt.

How long is the guarantee, and when does it start?

The 90-day Done-Right guarantee starts the day we complete the work. Premium parts also carry their own manufacturer warranty that runs much longer, so a covered part failure is still handled after the 90-day window closes.

Think of it as two layers. The first layer is our 90 days on the job we did. The second layer follows the part itself, which on a premium spring means a bounded limited-lifetime warranty rather than a fixed number of months.

What happens if the work is not right?

Call us within 90 days of the work and we come back and make it right at no charge. The parts we fit also carry their own manufacturer warranty.

90 days: if the repair is not working right, we come back free

If the work we did is not performing as it should within 90 days, we come back and correct it at no charge, with no service call and no overtime fees, including evenings and weekends. We carry parts on the truck, so most return visits are settled in one trip.

Parts after 90 days: premium spring and opener warranties (bounded limited-lifetime)

Our premium torsion springs are rated for 10,000 to 20,000 cycles and carry a bounded limited-lifetime parts warranty. New openers from LiftMaster and full doors from Garaga come with their own manufacturer warranties, which we register and stand behind. See every brand we service and warranty for the specifics.

What is not covered by the guarantee?

Honest limits keep the promise meaningful. The guarantee covers the work we did, not new damage, misuse, weather events, or repairs on a door we never touched. We tell you that in writing before you book.

New damage, abuse, and acts of weather

A car backing into the door, a panel kicked off track, or a door frozen to a concrete slab in an Ottawa cold snap are new events, not faults in our repair, so they fall outside the guarantee. We will absolutely fix them, but as a fresh job at a fair, quoted price.

Repairs to a door we did not service

We can only guarantee what we install. If another company did the last repair, or you supplied the parts yourself, we cannot warranty their work or those components. We will still service the door and back our own portion of the job with the same 90-day promise.

How do I make a guarantee claim?

One phone call. Ring (343) 700-1077, tell us what is happening and roughly when we did the work, and we book a free return visit. We keep a record of every job, so there is no receipt to hunt down.

You can also book a guaranteed same-day repair online and note that it is a warranty visit. Either way a real person, not a call centre, sorts it out. If it is a covered issue, you pay nothing for the return.

How does our guarantee compare to a typical garage door warranty?

If our work is not right within 90 days, the return visit costs you nothing, with no overtime fees on covered claims. The result is a fix that is genuinely free if our work is at fault.

• 90-day Done-Right guarantee, in writing.
• No service call and no overtime fees on a covered return visit.
• Premium springs with a bounded limited-lifetime parts warranty.
• Prices quoted before we start, never inflated after.

Why can we stand behind every repair?

Because the work is done right the first time. Owner Omar is a factory-trained technician, we carry parts for every brand on the truck, and we put every price in writing before we start. Quality work makes a real guarantee affordable.

We are an Ottawa-based, owner-operated business run by a factory-trained technician. Meet the factory-trained owner who stands behind the work. The guarantee is only as good as the people behind it.

Still have a question about the guarantee?

Most questions come down to what is covered, for how long, and how to claim. The short version: 90 days on our work, then parts under their manufacturer warranty, and a single phone call to (343) 700-1077 to book a free return.

Still unsure whether your issue is covered? Call and ask before you book. We would rather tell you honestly that it is a new job than have you expect a free visit that does not apply. That is the no-pressure way we have always worked.